📋 How to Delete Your Account
1
Send an email to our support team
Click the button below or email us at connecttyc.us@gmail.com
Click the button below or email us at connecttyc.us@gmail.com
2
Include your account details
Provide your registered phone number and email address for verification
Provide your registered phone number and email address for verification
3
Confirm your deletion request
State clearly that you want to delete your Connect account and all associated data
State clearly that you want to delete your Connect account and all associated data
4
Receive confirmation
We will process your request and send confirmation within 7 business days
We will process your request and send confirmation within 7 business days
📊 Data Deletion Details
When you request account deletion, the following data will be handled as specified:
| Data Type | Action | Retention Period |
|---|---|---|
| Profile Information (Name, email, phone, bio, job title) |
DELETED | Deleted within 7 days |
| Profile Photo | DELETED | Deleted within 7 days |
| Business Card Images | DELETED | Deleted within 7 days |
| Saved Contacts & Connections | DELETED | Deleted within 7 days |
| Chat Messages | DELETED | Deleted within 7 days |
| Social Media Links | DELETED | Deleted within 7 days |
| Location Data & Address | DELETED | Deleted within 7 days |
| Activity Logs | DELETED | Deleted within 7 days |
| Transaction Records (Subscription payments, purchases) |
RETAINED | Retained for 7 years (legal requirement) |
| Anonymized Analytics Data | RETAINED | Retained indefinitely (non-identifiable) |
⏱️ Processing Timeline
- Request received: You will receive an acknowledgment email within 24 hours
- Verification: We may contact you to verify your identity (1-2 days)
- Data deletion: All deletable data will be removed within 7 business days
- Confirmation: You will receive final confirmation once complete
⚠️ Important Information
- Account deletion is permanent and cannot be undone
- You will lose access to all your saved contacts and connections
- Any active subscriptions will be cancelled (no refunds for partial periods)
- Messages you sent to other users may still appear on their accounts
- If you create a new account, none of your previous data will be restored
📞 Contact Us
If you have questions about the deletion process or need assistance: